I take great pride and joy helping older adults experience less frustration with all the gadgets that are now commonplace in our daily lives.
In my early 30’s, a frequent visitor at my apartment door was “little granny,” my dear grandmother, an active woman in her early 80s who lived downstairs in the same apartment building. “Emmmmily?!,” I would hear her imploring voice, accompanied by a banging on my door. “My remote control is broken again, help!!” I would quickly spring into action, calming her down and heading downstairs to investigate her “broken” remote control. This was an all too common occurrence in our lives.
As many in her generation, my little granny struggled with all the technological devices in her home. During those years, living in such close proximity, I spent countless hours patiently helping her learn and relearn the technology that was so foreign to her: how to replace the batteries in her hearing aids, how to delete old messages on her answering machine when it was full and no longer accepted new messages, how to find the buttons on her remote control so she could watch her favorite television shows.
For the past twenty years my digital skills have been further developed and enhanced by my work experience and by my natural interest in, and curiosity about, the new digital, technological world. At work, my colleagues came to rely on me to help them solve their digital problems. I became the ‘go to’ expert. This was especially true during the pandemic, when we all came to depend on technology for both work and personal connections.
In my own family, I have become the defacto support person, helping my parents and other baby-boomer relatives and friends with their tech needs. My aunt, who lives in Northern California, saves all her iPhone related questions for my visits. We both enjoy these “tutorials.”
With my expertise and patience, I look forward to support you to become more comfortable navigating technology in our ever evolving modern world.
